Frequently asked questions
How do I choose my size?
Measure around your head where you would wear the cap and compare the measurement with the sizes on the product page. If you need help choosing, contact support@studentahelsinki.fi before ordering.
How much is shipping?
Shipping is free for orders that include a graduation cap and are delivered to Sweden.
When will my cap arrive?
Estimated delivery is 3–5 days after you place your order, unless a different timeframe is shown before purchase. This is an estimate, so we recommend ordering with time to spare before your celebration.
Temporary delivery update: Due to limited stock at present, some models or sizes may take an estimated 7–10 days to arrive after you place your order. We will arrange dispatch as soon as possible and continue to follow your delivery progress. If the estimated arrival time changes, we will let you know.
Can I return my cap?
Yes. You can withdraw within 14 days of receiving your cap, and return shipping from Sweden is free. Email support@studentahelsinki.fi with your order number and your withdrawal notice. We will provide return instructions. See our Returns & withdrawal policy for the full details.
Can I try the cap on?
You may try it on to check the fit, as you would in a shop. Handle it carefully and avoid wearing it beyond what is needed to check its fit and appearance.
What if I receive a damaged or incorrect item?
Email support@studentahelsinki.fi with your order number and a description of the problem. Photos can help us understand what happened. We will help resolve the issue and cover any necessary return shipping for a defective or incorrect item.
Can I exchange it for another size?
Contact us to check availability and arrange the next steps. Your right to withdraw remains available regardless of whether another size is in stock.
How do I contact Studenta?
Email support@studentahelsinki.fi. For order-related questions, please include your order number if available.